What is room service in hotels?
You must have seen the word "room service" in the list of hotel facilities when booking your favorite luxury hotel. Room service is one of the important services of luxury hotels, which allows hotel guests to order the food or drink they need and have it delivered to their room.
As mentioned, this premium service is provided to their customers only by 5-star hotels and some 4-star and 3-star hotels.
Room service hours are not the same in hotels; This service is offered 24 hours a day in some hotels, and in some hotels, this service is provided to guests only at the end of the night.
Considering that room service makes it easier for customers to access food and drinks, food prices are usually higher than hotel restaurant food; Of course, you should note that receiving and eating quality food in the room is undoubtedly worth this higher price.
Room service is different in different hotels
Defining global hotel room service standards is a difficult task; In other words, hotels in different cities and countries can have their own room service and you cannot expect the same service among all hotels.
However, one should not forget that room service should allow passengers to order food or drinks, pick up their order in their room and finally enjoy it comfortably.
🔹 types of hotel service rooms 🔹
Generally, room service in luxury hotels in the world is divided into 3 categories:
Centralized ROM service
Decentralized ROM service
ROM mobile service
🔹 Centralized room service 🔹
Preparation and serving of food and drinks in hotels with centralized room service is very fast and of course more expensive. In hotels with centralized room service, a cohesive team of chefs who prepare customer orders in the kitchen and a team that immediately transfers the orders to the guest room are working to get the food to the customers as quickly as possible.
🔹 Decentralized ROM service 🔹
The delivery time of orders in decentralized room service is longer, but the quality of food and drinks is better. Hotels with decentralized room service have a special kitchen that is separate from the hotel's main kitchen; When you want to use the room service of these hotels, the hotel staff will inform the warehouse and kitchen of your request so that your food order can be done in the best possible way.
🔹 Mobile service room 🔹
What services does room service include?
Minibar is one of the familiar services in hotel room service. This service is provided to passengers in the form of a small refrigerator that is filled with a variety of foods such as chocolate, drinks and snacks before their arrival. Usually, the food items available in the mini bar are the same in all the hotel rooms, and only the VIP passengers of the hotel benefit from different and free foods.

What is hotel laundry?
One of the hotel services is laundry. In some hotels, the term laundry is used instead of laundry. During your stay at the hotel, you can give your dirty clothes to the laundry and receive them washed and ironed after a short time. If you are staying at the hotel for a business trip, the laundry is especially useful. By using this possibility, you will always have a neat and tidy head.
🔹 types of laundry in the hotel 🔹
Laundries in different hotels are divided into two main types:
Laundries that are outside the hotel and do the work of washing the sheets of the rooms and the tablecloths of the hotel restaurants.
Laundries that are inside the hotel and wash and iron the sheets, tablecloths and clothes of the hotel guests.
How to use laundry?
Using the hotel laundry is not done directly by you. Usually, hotels place special plastic bags in their rooms with the words "please put your clothes in this bag if they need to be washed to be deposited in the hotel laundry".
🔹 How to use ROM service?
The process of using hotel room service is just like ordering food from a restaurant or fast food; So everyone is familiar with it.
If the hotel you are staying in has 24-hour room service, you can order the food you want with a call; After placing the food order, the person responsible for placing the hotel room service order will refer your order to the kitchen.
Once your order is ready, your food will be delivered to the room service department and sent to your room. Finally, after receiving the bill and paying the amount, you can take your food and eat it.
🔹 The benefits of using ROM service 🔹
Some of the advantages of using room service in hotels that have made it popular:
Guests can enjoy their favorite food or drink in their own private room.
Guests can order their food or drinks at any time.
Room service helps to reduce food waste.
Room service provides comfort to guests who have children or babies.
Room service helps to improve the security of hotel guests; Because they can eat their food inside the hotel.
Disadvantages of using ROM service
Some of the disadvantages of using ROM service that have caused opposition:
Food and drinks are usually more expensive than usual.
The food that reaches your room may get cold on the way.
Room service may make guests less interested in tasting local cuisine.
Guests will not have any supervision over the prepared food.
Room service menus are often limited to items prepared by normally skilled cooks on different shifts.