Features of a good real estate consultant:
1 - appropriate cover:
In the first stage, people are noticed based on their appearance, that is, in the first 3 seconds of communication with the client, it is the consultant's appearance that is visible, and the client decides in the first seconds to continue this relationship or No! In fact, the consultant's coverage gives him a certain basic credibility.
From the point of view of psychology, clothes and well-groomed appearance have a great impact on people's self-confidence, and this, to some extent, attracts other people and increases performance. Pay attention that wearing beautiful clothes does not mean buying expensive clothes, but the shape of the clothes and its cleanliness and neatness are considered.
For real estate consultants, wearing formal clothes with neutral colors is the best option. As much as possible, you should avoid wearing t-shirts with pictures, tight and torn jeans, and bright colors.
2 - Good Expression Fan:
Talking is one of the main characteristics of a consultant, which is completely acquired and can be learned. A consultant, the wider his range of words and specialized terms, the higher his mastery of the dialect and persuasion of the client. Being aware of one's tone of voice in various emotional cases helps the counselor a lot in the art of expression. Dear consultants, in order to improve this trait, we suggest that you talk to a hypothetical client from time to time and take a video of yourself, and then evaluate it honestly and criticize yourself and see if you are in the client's place. Were you satisfied with your behavior and speech and were you liked or not? You can even get help from your close friends and write down their feedback and fix your weaknesses and add to your strengths.
3 - Happiness:
Respect for the customer along with a smile that comes from the depth of kindness is very valuable and it is the first thing that is seen in interaction with people and it can be said that it is the first step to win the customer's heart and continuity It will cause trust to establish more future relationships. With a brief look at the lives of most successful people in any profession and job, you will notice this characteristic in them and you can set them as your model. You should note that people are able to recognize fake and artificial kindness, so be very careful.
4 - Customer understanding:
Whatever the consultant's attitude and taste in relation to the property, when he is with the client, he must respect his taste and opinion, and his opinion is the main priority unless That the client should seek the consultant's opinion, in which case frank and honest guidance is one of the hallmarks of a good consultant.
5 - Customer Trust:
The best thing to build trust is the honesty and truthfulness of the consultant, the accuracy and correctness of the information given by the consultant over time will increase his credibility and make his name famous. Unfortunately, due to a series of frauds committed by a few real estate consultants in the past, the mentality of our society towards this profession is somewhat damaged, which requires more effort and honesty so that people have a better view over time. and find more principles for this profession.
6 - Civil Knowledge:
Having up-to-date real estate information and the history of structures in the region, as well as communication with builders and detailed information about their latest projects, knowledge of the latest municipal laws and regulations regarding construction In summary, any information that is related to the property and the laws related to it, the property knowledge of a good consultant is considered a very valuable item in his evaluation. that the client will find out the amount of information he has about this with the first conversation he has with the consultant, and it is often based on this criterion that he will decide whether to continue his relationship with his consultant or not!
7 - Pay attention to details:
A good consultant pays special attention to all the small and large points expressed by the client and takes them into consideration and never sets a boundary between the client's wishes and does not separate them. Of course, this work is not hidden from the eyes of the customer and it makes them happy and continues to communicate with them.
8 - Customer Follow -up:
Having constant interaction with the client and following up on their requests is a very valuable behavior and it creates a sense of friendship and more trust, and in the long run, it increases the consultant's reputation and thus increases the scope of his communication. You should remember that even if the consultant is not able to provide the desired services in relation to the client's real estate work in the first place, it is very good and pleasant to continue the relationship with them.
9 - Pay attention to time:
This issue is so important that if it is neglected, it will easily destroy all efforts. A consultant who is aware of his client's time frame, has full knowledge and provides all his services based on it, and he knows very well that if he does not put it at the top of his work, all his efforts will be lost.
10 - Introduction to Construction Sciences:
It is better for real estate consultants to have some useful information from the basic sciences of construction (civil engineering) and up-to-date construction decorations, materials and brands in the field of structures and to know the popular architectural styles of the world to some extent, in order to provide to have to the customer. This article is so important that it separates a good and knowledgeable consultant in the mind of the client and shows the consultant's mastery of all aspects of his work.
11 - Forbidden Excess:
It is true that talking and explaining is the basis of the work of consultants, but it is very important that the consultant avoids repeating words and sentences (because the human brain tends to listen to a certain extent and if it recognizes repeated sentences unconsciously gives up attention to the rest of his speech) in order for the consultant to be able to involve all the senses of the client in his statements, he should avoid talkativeness and nonsense and continuous repetition and allow the client to speak more and State his wishes. This work is also very beneficial from the point of view of psychology because people like someone to listen to their words and this being heard is valuable for them.
12 - Forbidden prejudice:
Most of the common people of the society judge them and divide them in their minds with the first encounter they have with others and put everyone in a position and relative to a position who have considered treating them, which, of course, this way of dealing with others is very superficial and not suitable for knowledgeable and right-thinking people. Real estate consultants who are constantly dealing with different people should be very careful of this mental trap and do not judge someone personally and issue a prescription to them at the first encounter, it may have been observed many times that the consultant did not take the client into account and He didn't pay much attention to him, but over time, his opinion was proven to be the opposite, and the result was the opposite!
