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10 troublesome items in airfreight that 90% of novice customers send wrongly: lithium battery, magnets, liquids, powders, chemicals, DG, valuables, temperature sensitive goods, food and agricultural products. Be sure to check before accepting.
The 10 groups of goods that are the most difficult to ship by air (and 90% of new customers send exactly these):
1. Anything that has a "lithium battery".
(even if the customer says "no battery!")
Example: mobile phone, laptop, power bank, scooter, electric bicycle, rechargeable tool, smart watch, modem, bluetooth speaker.
Problem:
They are subject to IATA DGR regulations.
Require specific Packing Instruction (PI 965 to 970).
Many airlines, especially on certain routes, are strict or do not accept at all.
Common customer error:
"There is a battery inside the device, it does not count"
"We will turn it off!"
Tip for you: First of all, always ask:
Does the product have a battery?
Battery type? (Lithium-ion / Lithium metal)
Is the battery inside the device or separate?
Number and capacity (Wh / Ah)?
2. Magnets and goods with magnets
Example: speaker, electric motor, industrial magnet, hard head, some sensors.
Problem:
Magnetic fields can affect aircraft navigation instruments.
IATA requires special testing and packaging for "magnetized material".
Common customer error:
"An ordinary speaker, nothing special"
Tip for you:
If the item is an "engine, speaker, trans, magnet, or anything with a magnet", be sure to check as magnetized cargo.
3. Liquids, gels, sprays
Example: perfume and cologne, spray, detergents, oils, paint, glue.
Problem:
Possibility of leakage and damage to other loads.
Many of these are DG (Dangerous Goods) (flammable liquids).
Common customer error:
"It is liquid but not dangerous"
"No more than two or three glasses"
Note:
Always ask:
Liquid type? Water-based, oil-based, solvent?
Does it have an MSDS / SDS?
Without an MSDS, most airlines won't check at all.
4. Powders and powder-like materials
Example: chemical powder, food supplement, metal powder, cosmetic powder, industrial powder.
Problem:
Security sensitivity (may be suspected in x-ray).
Many times it requires testing, analysis or MSDS.
Client error:
"Powder is simple, nutritious, no problem"
Note:
If the product is "powder, granule, dust", be sure to ask the customer:
MSDS / Analysis
HS Code
Double-walled and strong packaging.
5. Chemical and laboratory materials
Example: solvents, acids, resins, laboratory kits, poisons, university laboratory materials.
Problem:
In 80-90% of cases, they are considered Dangerous Goods.
need MSDS, UN Number, Class, Packing Group.
Client error:
"For the university, it is official, it is not a problem"
"It is only 1 liter, it weighs less"
Note:
Unless you have MSDS and UN Number, do not promise to ship at all.
Especially for imports to Iran, many times the airline and customs are strict.
6. High value goods
Example: industrial gold/silver, chipset, CPU, GPU, server, luxury watches, expensive jewelry.
Problem:
Limitation of Airline and Courier Liability.
need for special insurance (cargo insurance) and sometimes special flight.
Client error:
"For example, the value of the product is 50 thousand dollars, send it at the same normal rate"
Note:
For cargo above a value ceiling (depending on the courier/airline), you must:
The real value should be declared.
Explain to the customer about the insurance and clear liability limit.
7. Temperature-controlled goods
Example: medicine, vaccine, medical, biological samples, some food and chemical substances.
Problem:
Requires Cold Chain, temperature data logger, special packaging (Cool Box / Dry Ice).
All airlines do not have pharma / cool service.
Client error:
"Finally 2-3 days on the road, we put it in a carton"
Note:
First specify:
Required temperature range (eg 2-8°C, 15-25°C).
Do the origin and destination airports have cold storage facilities?
Without proper service, the claim risk is high.
8. Dangerous Goods (DG)
Example: paint, thinner, pressurized gas, industrial adhesives, some sprays, flammable materials, oxidizers, corrosives, gases, dry ice.
Problem:
Need DG specialist, packaging and labeling according to IATA DGR.
Not all airlines accept DG, or only on certain routes.
Client error:
"Flammable is written on the can, but nothing special"
Note:
Don't accept DG cargo without MSDS + Shipper's Declaration for Dangerous Goods.
If you are not a DG Specialist yourself, be sure to refer to a specialist company.
9. Food, plants, seeds, agricultural products
Example: dried fruits, seeds, ornamental plants, food raw materials, spices (such as saffron, cumin, pistachios).
Problem:
Health regulations, plant quarantine, health certificate / Phytosanitary Certificate.
At the destination, it may be seized or destroyed due to lack of health permits.
Client error:
"It is also in souvenirs, so the official one is not a problem"
Note:
For each country you should:
Check the laws of importing food/agricultural products of that country.
Ask the customer to: check the health certificate, license of the relevant organization.
10. "Suspicious copyright / brand" goods
Example: brand clothes (probably fake), brand bags and shoes, brand cosmetics, accessories with logos of famous brands.
Problem:
In many countries, customs are sensitive to Trademark Infringement.
It may be seized or destroyed as fake goods.
Client error:
"I have an original and original invoice" but the invoice is illegal or invalid.
Note:
For brand loads:
Make sure to mention the brand, model, and real value.
The customer should be aware of the copyright risk